Digital delivery and refunds

ALTERA2ION packages are downloadable digital goods. Delivery starts immediately after payment is confirmed and the secure download link or account access is issued.

At checkout, customers are asked to confirm that they want immediate digital delivery. Once delivery starts, the normal change-of-mind cancellation right no longer applies.

Because of that, we do not offer change-of-mind refunds after digital delivery has begun.

Support will still review orders where the wrong package was delivered, the buyer cannot access the purchased package after reasonable troubleshooting, the download is materially unusable and cannot be fixed within a reasonable time, or a duplicate charge was made in error.

Refund review does not cover unsupported environments, edited workflows, missing third-party base models, or hardware that does not meet the published local requirements.

This policy does not limit any statutory rights that apply where digital content is faulty, not as described, or not supplied properly.

For support, reply to the delivery email or write to hello@altera2ion.com with the purchase email, package name, and a short description of the issue.

Seller details: ALTERA2ION LABS LTD, company number 17157491. Registered office: 124 City Road, London City Road, London, England, EC1V 2NX.